We have four convenient ways for you to place an order. You may choose the option that works best for you.
Visit us on the web at www.JunoActive.com
Call us at 1-800-586-6642. We have operators available 24 hours a day, 7 days a week.
Mail us your order at: Juno Active by Junonia 1355 Mendota Heights Road, Suite 290 Mendota Heights, MN 55120
Fax your order to 1-920-967-0404
We take your personal and financial information very seriously. The VeriSign Secured logo found on the bottom of our home page, is your assurance that each transaction, whether it be logging into your account or making a purchase, is protected by encrypted communications.
We never sell your email or phone number, and we only trade and rent your mailing address to carefully selected, like-minded catalogers with equally ethical mailing standards. And if for any reason you do not wish for your mailing address to be traded or rented, please contact us and we will make sure to mark your record appropriately.
If you would like to check the status of your order, please contact our Customer Service Department at 1-800-586-6642. Our Customer Service Hours are 7:00 am – 7:00 pm Monday – Friday and from 9:00 am to 5:00 pm on Saturday.
Juno Active by Junonia is proud to stand behind our products. If you are unsatisfied for ANY reason you may return unworn items within 30 days of purchase for a full product refund. Manufacturing defects are returnable at any time.
If you would like to cancel your order before it ships, please contact our Customer Service Department at 1-800-586-6642. Our Customer Service Hours are 7:00 am – 7:00 pm Monday – Friday and from 9:00 am to 5:00 pm on Saturday.
The packing slip included with your Juno Active purchase contains detailed instructions for returns. Returns received within 30 days of receipt, in unworn, unwashed, re-sellable condition receive a full refund. Order returns received after 30 days will be returned to you (sorry, but we don't offer store credit). Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable. If there are special circumstances, please contact our Customer Service department at 1-800-586-6642.
Send all merchandise returns to: Juno Active byJunonia 355 Byrd Avenue Neenah, WI 54956
Please allow 15 business days from the date you sent the package back to Junonia for returns to be processed and the credit or refund to be issued. We understand the importance of your return and will process it as quickly as possible. The actual duration will vary based on the transit time for your package to arrive at our warehouse, the number of returns to be processed, and similar factors.
Exchanges: For faster service, please call customer service at 1-800-586-6642. Exchanges are always shipped free.
If you would like to receive our weekly email specials, please Click Here.
If you would like to unsubscribe to our emails, there is a link at the bottom of each email to unsubscribe. You may also contact our Customer Service Department at 1-800-586-6642. Our Customer Service Hours are 7:00 am – 7:00 pm Monday – Friday and from 9:00 am to 5:00 pm on Saturday.
No, it is not necessary to set up an account when you place an order. When checking out, please select the “New Customer and Guest” option.
If you have forgotten your password, please click on the “Forgot your password?” link and we will email your instructions for resetting it.
We are primarily an ecommerce company, but we do occasionally mail out catalogs and flyers. If you would like to put your name on the list for when we mail next, please click here.
No. Juno Active by Junonia sells directly to our customers by ecommerce and catalogs.
To see our shipping rates and options, click here.
Juno Active has partnered with a trusted third-party company, GlobalShopex.com to fulfill orders for our international customers. Simply put any items you wish to purchase in your shopping cart and choose the "international checkout" option. The items will automatically be transferred to the GlobalShopexcart. You may pay with international credit cards, PayPal and bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is completed, all inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.
Call GlobalShopex Local Numbers
Australia (Sydney)
Tel: (612) 9037 0252
United Kingdom
Tel: (020) 3371 9380
Japan (Tokyo)
Tel: (3) 4520 9639
Spain (Madrid)
Tel: (91) 829 5114
South Africa
Tel: (27 10) 500-2487
Canada (Toronto)
Tel: (416) 840 5719
France (Paris)
Tel: (01) 7666 0593
Mexico (DF)
Tel: (55) 8525 3179
Brazil (Sao Paulo)
Tel: (11) 3957 0408
Peru (Lima)
Tel: (1) 718 0788
Colombia (Bogota)
Tel: (1) 508 2859
Chile (Santiago)
Tel: (2) 368 0900
To track your order, log into your account and select “Track My Order” under “Ordering Info” at the bottom of the home page. If you placed your order without logging in or creating an account, please call our Customer Service Department at 1-800-586-6642. Our Customer Service Hours are 7:00 am – 7:00 pm Monday – Friday, and from 9:00 am to 5:00 pm on Saturday.
If you would like assistance choosing your correct size, click here.
We design and fit our garments on a size 1X, but rest assured the garment measurements are adjusted in length and circumference to fit your curves no matter what size you are. We pay attention to these details so that it looks as good on any size as on our 1X fit model. For best fit, use the body chart measurement CLICK HERE FOR CHART
To place a new order you may call 24/7 to 1-800-586-6642. If you would like to reach Customer Service, please call during Customer Service Hours, 7:00 am – 7:00 pm Monday – Friday and from 9:00 am to 5:00 pm on Saturday. Or email customerservice@junonia.com.
If you have suggestions for improving current products or for new product ideas, please email us at annekellyfounder@junonia.com. We would love to hear from you!