JunoActive.com FAQ - Frequently Asked Questions
Where is my order? or How do I check an order's status?
Please Login to view your current and previous orders.
My Order Confirmation was not e-mailed to me.
Depending on e-mail provider, a confirmation e-mail may take several hours to come through. This is because service providers like Google and Yahoo use a system that scans email senders for spam and can take longer than other e-mails.
How do I cancel an order?
If you would like to cancel your order before it ships, please contact our Customer Service Department at 1-800-586-6642. Our Customer Service Hours are 7:00 am – 7:00 pm Monday – Friday and from 9:00 am to 5:00 pm on Saturday.
What is your guarantee?
JunoActive is proud to stand behind our products. If you are unsatisfied for ANY reason you may return unworn items within 30 days of purchase for a full product refund. Manufacturing defects are returnable at any time.
How do I return or exchange something?
The packing slip included with your JunoActive purchase contains detailed instructions for returns. Returns received within 30 days of receipt, if unworn, unwashed, re-sellable condition receive a full refund. Order returns received after 30 days will be returned to you (sorry, but we do not offer store credit). Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable. If there are special circumstances, please contact our Customer Service department at 1-800-586-6642.
Send all merchandise returns to:
JunoActive c/o Skybridge Americas
7600 69th Ave,
Rockford, MN 55373
Please allow 15 business days from the date you sent the package back to JunoActive for returns to be processed and the credit or refund to be issued. We understand the importance of your return and will process it as quickly as possible. The actual duration will vary based on the transit time for your package to arrive at our warehouse, the number of returns to be processed, and similar factors.
Exchanges SHIP FREE!
For faster service, please call customer service at 1-800-586-6642. Exchanges are always shipped free.
I have not received my refund in my bank account.
If you received an e-mail confirmation stating you are going to be refunded, rest assure that we have processed the refund on our end and that it may take up to 30 days for some banks to show the refunded amount in your account. Contact you bank account provider to see how long processes like refunds take for them.
Do you offer International Shipping?
At this time we offer Shipping to the United States and Canada. We will be offering international shipping to other countries in 2015.
How do I unsubscribe from your emails?
If you would like to unsubscribe to our emails, there is a link at the bottom of each email to the Subscription Center. In the subscription center you can customize which e-mails you would like to receive or you can unsubscribe at the bottom of the form. You can re-subscribe at any time.
How do I request a catalog?
We no longer send out catalogs and are primarily an e-commerce company, but we do occasionally mail out flyers. If you would like to put your name on the list for when we mail next, please sign-up online and check the box marked 'Add Me To Your Mailing List.'
How do I find my size?
If you would like assistance choosing your correct size you can view our size chart or call customer service for assistance.