Exchanges are sent free of charge within 30 days of receipt (along with extra items you add on)
Exchange Process – 3 Simple Steps
1. Call 1-800-586-6642 to place your exchange order
2. Order any additional items – they will ship free too!
3. Follow the returns directions to send back your item
We want you to love every item you buy with us, so we have a 100% cash back policy for ANY reason for unworn garments returned within 30 days of receipt. We will take back defective product ANY time – we proudly stand behind our clothing’s quality.
Returns Process – 4 Simple Steps
1. Fill in the return code next to the item on the packing list (see chart below for codes)
2. Securely package your unwashed return items along with the packing list
3. Attach the enclosed return label to the outside of your package
4. Drop package at any US Postal Service pickup location - No added postage necessary ($7.95 shipping will be deducted from your return credit)
If you prefer to use another shipping method, please send to:
7600 69th Ave
Rockford, MN 55373
Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you use a carrier that provides tracking and insures your package for the purchase price of the merchandise before sending it back to us. Please note: Postage and insurance costs, as well your original shipping and handling charges, are not refundable.
You will receive an email notifying you when we have processed your return and your credit has been issued. If you purchased using a credit card, the credit will be issued to the credit card used to purchase. If you paid by check, a refund check will be issued by Junonia®.